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Peter Lachman leads on quality and patient safety programs the RCPI. He works with HSE Global in Africa. He was Chief Executive Officer ISQua from 2016 to 2021. Previously he was a Health Foundation Quality Improvement Fellow at IHI in 2005-2006. He was Deputy Medical Director (Patient Safety) at Great Ormond Street Hospital and Consultant Pediatrician at the Royal Free Hospital in London specializing long term conditions for children prior to commencing at ISQua. He is an editor of the OUP Handbook on Patient Safety OUP Handbook on Medical Leadership and Management and the forthcoming OUP Handbook on Quality Improvement.
Dr. Musa Taha Ajlouni is a part-time senior consultant and technical advisor in health systems development for WHO/EMRO and other international and local healthcare organizations, and he is a member and senior advisor at the Jordanian Public Health Forum and MENA Health Policy Forum.
He has Ph.D. in Health Management, Master degree in Hospital Management, and Master degree in Health Planning.
He served at Jordanian Royal Medical Services for 30 years and was retired as Major General. He served after retirement as a university professor in hospital management for 15 years.
He published many studies in international journals and wrote three books in the field of health management and health information systems.
Helen Crisp is a researcher, trainer and organisational consultant with 30 years’ experience of working on quality improvement in health care. She has developed standards for accreditation programmes, evaluated national quality and safety initiatives in the NHS in England and works as a trainer and adviser in quality improvement with healthcare providers and professional associations. Helen is also Editor of BMJ Open Quality, supporting write-up of improvement work to disseminate knowledge on quality & safety
Maisam Waid Akroush, MD, MRCP, FRCP (London)
Consultant Internist /Gastro Hepatologist
Member of the Board of Trustees of the Hashemite Charitable Organization.
Vice President of the Mediterranean Taskforce for Cancer Control (MTCC).
Former Member of the appointed committee of the Jordan medical Syndicate.
MRCP (UK) PACES Examiner /RCP.
Founder and President of the First Pan Arab Women physicians association a first in the Arab World.
Board Advisory for the Global Program for leadership / women in medicine Of the RCP / London in Pakistan.
The Director of Jordan Breast Cancer Program.
A public health and policy specialist with a leading experience in projects design and management who is committed to advancing health outcomes while demonstrating strong technical, leadership, and interpersonal skills. Al-Ajlouni has worked in the development and humanitarian fields- leading projects in the areas of health systems strengthening, MCH, and behavior change within international dynamic environments and multicultural teams. Previously she worked as Project Management Specialist for population and health projects at USAID/Jordan, a National Officer at UNICEF, and a Medical Coordinator at Médecins du Monde-France. Al-Ajlouni holds a Bachelor’s of Pharmacy and a Master’s of Health Economics.
Ms. Doris Youngs is a distinguished public health practitioner and development professional. She has more than 25 years of senior and executive experience managing the on-ground execution and global operations of multi-million USAID health programs. Her visionary guidance has spanned across 60 nations throughout Africa, Asia, Eastern Europe, and the Middle East. Ms. Youngs’ extensive experience is concentrated on the provision of equitable and holistic Maternal, Newborn, Child Health, and Nutrition services, with a strong emphasis on community engagement and mobilization. She currently serves as the Chief of Party for USAID’s Community Health and Nutrition Project, as well as the Country Representative for FHI 360 in Jordan. In that role, she leads a team of experts in designing and implementing accessible maternal nutrition services by strengthening health systems and linking them with grass root community networks. Her dedication to improving health outcomes for vulnerable populations has earned her a reputation as a thought leader and innovator in her field with a focus on locally inspired solutions and interventions.
Ms. Youngs is passionate about public health issues with a focus on women’s empowerment. She champions the integration of robust social and behavior change strategies to produce measurable improvements in women’s health status.
Abier is the Managing Director of High Reliability Healthcare Consulting. She was the former Deputy Director and Assistant Chief Quality Officer at King Faisal Specialist Hospital and Research Center (KFSHRC). Saudi Arabia. Also, a former Hospital Surveyor and Mentor at the Central Board for Accreditation of Healthcare Institutions (CBAHI). She has +25 years of experience in healthcare. Specializes in quality and patient safety strategy, governance, staff and system capabilities, performance improvement and accreditation.
Abier holds a MSc in International Healthcare Leadership from Manchester University and B.Sc., in Pharmaceutical Science from King Saud University – Saudi Arabia. She, had multiple academic participations with Frankfurt School of Finance & Management and The Saudi Healthcare Leadership Academy.
Dr. Zakiuddin Ahmed is a visionary strategist, healthcare entrepreneur & a physician advocate who specializes in developing innovative solutions in healthcare through information technology with a Patient Centric Focus.
He is the Founder and Executive Coach at IiLM Institute of Innovation Leadership in Medicine, an Executive Director at Riphah Institute of Healthcare Improvement and Safety, Chief Strategy & Technology Officer at Green Digital Health and Chief Innovation & Strategy Officer at TeleMedicx.
He’s the pioneer of Telemedicine in Pakistan and has remained the National Coordinator for Telemedicine & eHealth, MoH, Government of Pakistan and Focal Person for eHealth for WHO. Dr. Zakiuddin contributed in the development of “WHO-ITU National eHealth Strategy Toolkit” as an independent expert reviewer.
An Associate Professor in Nursing Leadership, served as Clinical Nursing, and Community Health Nursing Departments’ chair in University of Jordan and in AlFarabi Colleges, Saudi Arbia. Published papers in peer-reviewed Journals in Nursing and in Health over the past 15 years. Had previous clinical experience in Jordan University Hospital, King Hussien Cancer Center, and in USA. Planned and provided several workshops in Nursing and in health for more than 15 years. Supervising students’ research theses in healthcare leadership and quality improvement Master program at University of Jordan.
Dr Siddiqi worked for WHO for 16 years and was the Director, Health System Development covering the Eastern Mediterranean Region. He spearheaded the work on universal health coverage. He has served as WHO’s Representative to Lebanon and Iran, and also worked for the World Bank prior to joining WHO.
Dr Siddiqi has a fellowship in internal medicine, and master’s degree, fellowship and doctoral degree in public health. For three decades he has advised L&MICs on strengthening health systems, and has special interest in health system governance, private health sector, public private partnership and quality and safety of care.
Dr Siddiqi is the lead editor of a recently published and highly acclaimed book on health systems for L&MICs, has over 100 publications, is on the editorial board and reviewer of several international journals, and serves on the Quality Committee of the WHO’s Global Academy.
Haitham Dowiri, MNCH/FP Clinical QI Advisor, USAID Health Services Quality Accelerator, hdowiri@urc-chs.com
Dr. Dowiri is a catalyst for quality and excellence in health care who has a dynamic leadership and unwavering commitment to raising the bar of healthcare standards in Jordan, with 25 years of experience in enhancing quality systems, patient safety, crisis management, governance, and accountability. As a former Director of the Institutional Development and Quality Control Directorate at MOH and a certified senior surveyor at the Health Care Accreditation Center, he ensured substantial, positive contributions to the development and improvement of Jordan’s health system, which has witnessed qualitative improvement in recent years. He serves as RMNCH Clinical QI Advisor for Health Service Quality Accelerator leading the quality improvement team to build the RMNCH quality governance system in Jordan’s public sector.
Dr. Raja Khater: is a pediatrician, bringing with her 27 years of clinical experience in both public and private healthcare sectors. With nearly two decades dedicated to developing and implementing quality programs, she has also been actively involved in project management, design, implementation, and evaluation of health-related initiatives. Moreover, Dr. Khater is a Certified Healthcare Risk Manager (CHRM), Certified Professional in Healthcare Quality (CPHQ), one of the national Surveyors certified by the Health Care Accreditation Council (HCAC) and Approved Assessor in The King Abdullah II Excellence Awards
Her journey with the Health Care Accreditation Council commenced at its inception, and she successfully met accreditation criteria as an evaluator for healthcare institutions in November 2008. Since then, Dr. Khater has played an integral role in evaluating hospitals, healthcare centers, and breast imaging units. She has significantly contributed to policy formulation, procedural development, provision of guidance materials, and the training of healthcare staff in quality principles, excellence, and risk management.
Dr. Khater currently serves as the Senior Service Delivery Advisor Team Lead at University Research Co, where she leverages her expertise in Reproductive, Maternal, Newborn, and Child Health (RMNCH) to drive innovative quality improvement and health system strengthening across various levels of care. She spearheads the integration of best practices into public healthcare services, playing a key role in coordinating the development of a nationwide maternal and perinatal surveillance system, with a specific focus on reducing maternal and perinatal mortality rates in Jordan.
Ms. Heba Daoud Mezeyd, RN, Clinical Aduit Specialist, Senior technical officer, USAID Health Services Quality Accelerator Activity, heba_mezeed1990@hotmail.com
Ms. Heba is a highly qualified and certified health care consultant. She has a nursing bachelor’s degree from the University of Jordan and a master’s degree in health services management from Yarmouk University. In 2020, she obtained her professional diploma in quality management of health care. She has worked in Istishari hospital as a clinical audit specialist for 5 years. Now, she is a senior technical officer in USAID Health Services Quality Accelerator and she plays a major role in improving quality of RMNCH services.
Ms. Rozalien Gablan Mohammad Ayed RN, HCRM, HCQP, EFQM assessor, HCCAC: Senior technical officer, USAID Health Services Quality Accelerator, rayed@urc-chs.com
Ms. Rozalien experienced accreditation consultant, quality management, Risk Management and excellence, with 23 years’ experience in health care in quality management and risk management, working on build quality and patient safety culture and enhance knowledge regards quality concepts among healthcare professionals, and establish a comprehensive risk management program. Ms. Rozalien has passion in coaching, capacities and skills building, motivation for Individual and teams and create productive and fruitful relationships through effective communication with others. has MSC degree in health services administration from Al Yarmouk university she serves as RMNCH senior technical officer for Health Service Quality Accelerator as a part of the quality improvement team to build the RMNCH quality governance system in Jordan’s public sector.
Triona works with WHO and governments throughout the world developing strategy, governance, patient safety and quality systems. The majority of this work involves developing culturally specific external evaluation systems either licensing, regulation or accreditation. Currently working in China, Ethiopia, and Tanzania developing accreditation programmes. Also working with WHO/EMR in Iran, Saudia Arabia, Afghanistan and Pakistan implementing patient safety frameworks.
Before setting up FQAS in 2017 Ms. Fortune was DCEO of ISQua and she received ISQua’s Lifetime Achievement Award in 2017 for her global contribution to patient safety.
Triona is the author of several peer reviewed articles on health care standards, accreditation systems and patient centred care. Ms. Fortune continues to teach on numerous Masters Programmes, currently with the Royal College of Surgeons in Ireland.
Commencing her healthcare career as a nurse and midwife, specialising in emergency care, obtaining an MSc. from Trinity College Dublin in 2002.
Globally recognized leader in improving healthcare and strengthening systems to deliver better outcomes, efficiency, and sustainability.
Inaugural Member of the Quality & Safety Academy of the International Society for Quality (ISQua). Advisory Board Member, World Health Organization’s Global Report on Quality and Safety.
Member, Board of Directors, Harvard Alumni Association, and Former President, Harvard T. H. Chan School of Public Health Alumni Association. Member, Editorial Board of the Journal for Healthcare Management Standards.
Dr. Jamela AL-RAIBY was appointed as WHO Representative to Jordan on 7 November 2021. Dr Al- RAIBY is a pediatrician with 30 years’ experience in public health, health policy and management. Dr AL-RAIBY served as the Regional Advisor for Child and Adolescent Health from 2015 to 2021, and Medical Officer for Sexual, Reproductive and Maternal Health from 2012 to 2015 at WHO’s Regional Office for the Eastern Mediterranean. She served as Deputy Minister of Public Health and Population from 2008 to 2012 and General Director of Women’s Health Affairs from 2004 to 2008 at the Ministry of Public Health and Population in Yemen. Dr AL-RAIBY holds a bachelor’s degree in medicine and surgery, a master’s degree in pediatric, endocrinology and a master’s degree in public administration. Early on in her career, she worked as a pediatric consultant from 1999 to 2004, and a family physician from 1992 to 1994 in primary health care.
She has actively contributed to the development of WHO technical guidelines and research and authored/co-authored several regional and global level technical publications. Dr AL-RAIBY has had various functions throughout her career, including support to sexual, reproductive, maternal, neonatal, child and adolescent health, leading multi-stakeholder policy dialogue for equitable and quality health service strategies with a focus on universal health coverage. She is a strong advocate for equity, women and youth rights and engagement through building national capacities. Her professional aspiration is to promote global health and development of effective partnerships towards peace and sustainable development.
